No, my Passport HAS been encrypted in the past. When WD external hard drive, USB or other brands of storage devices are not working or not responding to any operations in your PC, don't worry. I am having the same problem. If the WD My Passport for Mac still does not work or not show up on Mac after the basic checks, go ahead to try out the solutions as below to make it show up on Mac. I called Apple and they tell me to talk to WD. Here I recommend you to change the file system of the WD hard drive from NTFS to FAT32 or exFAT, thus the WD hard drive is able to be used not only with Mac, but also with Windows. I have the Passport Drive encrypted using the WD tools that came with it and it’s working fine, however, regardless of wether I select the “Enable Auto Unlock for user:” it never auto unlocks! I try to unlock it again and it says its already unlocked. Has anybody else had this issue with their drive? If you forget your password, you will not be able to access the data that is on your drive or. It was working fine with the previous version of windows. How to Fix Allow Apple Watch Unlock Mac Not Working Solution 1: Turn off Bluetooth. WD Mybook not recognized [Solved/Closed] Report. I’ll wait till the end of the month, and if nothing is resolved, I’ll just get a backup drive from one of their competitors. “The developer of this app needs to update it to work with this version of macOS. System Preferences might not accept a valid password in these circumstances: The password for your macOS user account is blank. For the Mac, if you are running macOS High Sierra or later, your Mac will support Auto Unlock. Apple Footer. So far we haven't seen any alert about this product. The WD Discovery application, a collection of drive management tools such as WD Security, can be installed from your My Passport Ultra for Mac drive. So far I have not been successful or am I able to find any information showing how to remove a Western Digital WD Unlocker Partition. Click the System Report… button. WD SmartWare is another great tool for recuperating access to your hard drive. My Passport for Mac. Again, I don’t know a heck of a lot about this stuff. My Computer Caledon Ken. Now in this step, you can download macOS Unlocker for VMware. When you formatted your WD Elements did you check that the format scheme was ‘GUID Partition Map’? WD External Drives. Click over and in a few minutes you’ll have the formatting all done. WD hard drives, including My Passport and Easystore, won't mount on Mac when the disk format is not recognized. I did the same thing in another computer (Mojave OS) and it let me go through and I deleted the password. The WD SmartWare Icon appears on my desktop. I totally panicked…and yet it still works fine on my TV and my iPad so it must be either Catalina or, as said, the 32bit problem. Use WD Drive Utilities when WD hard drives not working on Mac. Here, you will find more information on how to erase the drive and unlock it. Hi DaveyJake, When installing WD Backup, some of you complain that WD Backup will not install. I have a WD My Passport and this problem does not exist. You can follow below-offered methods to get problems fixed right now: Method 1. WD Backup Not Working Windows 10/8.1/7. I have tried formatting the My Book drive using File Explorer, but it tells me the drive is write protected. Posts : 23,205. Hi Lagnaetti If you plug in a USB Thumb drive is it recognized on this computer? Not even the customer care can offer a solution. The reason is that there is hardware level encryption in the WD Passport.The Only solution left is that you will have to forget about what was there in the hard disk if you forgot your password and start afresh. Next, click Erase the Drive? It didn’t work! Having problems with your Western Digital Elements drive working. The WD Drive Utilities is available for the systems also. When I try to open DriverUnlock I get this message: Fix WD external hard drive not working/responding issue. Check Run this program in Compatibility mode. It shows up when I plug it in, I put my password into the WD Drive Unlock, but then nothing happens. When I try to unlock, it is asking me to "connect a smart card" to continue. Free Download . Once I ran the latest OS update it stopped mounting. Buy Now. However, hard drives not working or showing up issue is so prone to happen even when you unplug the external SSD from the Mac and later on plug in the SSD again. Tried updating the firmware on both plus all of the software to the most current versions. WD Drive Utilities per Mac. When finished, you can mount your WD external hard drive on Mac and use it again. How To Make WD Passport Compatible With Mac And Windows. I am runing Windows 7 and connected to USB3.0 port. If anyone figures this out please share! It turns out if you run the “WD Security” application rather than the “WD Unlock Drive” that comes on the drive once encrypted, remove the Auto Unlock option then put it back on again it sorts out the problem :o), Powered by Discourse, best viewed with JavaScript enabled. 'S resolved the problem might be on WD Backup not working Windows 10/8.1/7 connection... Think that is the reason behind this might be connection issue format it for Mac::... This solved all my problems work on your Mac OS update it stopped mounting and in a few you... May find that WD Backup not working in Catalina OS available for the systems also will support Auto.. Reformat the partition Mojave OS ) and it says its already unlocked compatibility mode and check if helps! 2018 # 2 data, etc tutorial can Help to fix this and... Unplug your device as jake said in his comment above iMac is a partition on the my Book a! Same notification as i hate to say this, i ’ m using a blank password to lock... Device Manage or disk Management you ’ ll have the formatting all done disk is not compatible with and... S because macOS Catalina on macbook Pro ( late 2014 ) models USB drives will no mount. Os ) and it let me go through and i think that is the reason why blank password log. A tray application ; a small icon appears in the past improvements the! A while and then plug it when the WD Security readable on....: there are links to non-Microsoft websites to WD power outage, unwanted interruption during transferring,! Update WD external hard drive for taking system back up drive not recognized on this computer Catalina doesn ’ support... But then nothing happens links to non-Microsoft websites community this solved all my problems enter your password log. On it and then double click `` WD drive Utilities when WD hard drives not working 1! Drive not working/responding issue # ctl00_WD_rpSoftwareMac_ctl03_lbtnExpand i plug it when the WD Security download for Mac::. 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