(Over 100 types of tasks available across all clouds.). Salesforce’s Premier Success plan can help you create it with ease. Learn and implement best practices, adoption strategies, proactive recommendations, and release readiness to get your team on board with your Salesforce products. Our pool of experts gives Premier customers exclusive access to advice and best practices to help you get the most out of your Salesforce investment. Heroku Pro Modules for Enterprise With Heroku Enterprise we offer 3 expert Pro Module options to help you get the most out of your app. Follow these best practices to … Salesforce Customer Secure Login Page. Stack Exchange Network Stack Exchange network consists of 176 Q&A communities including Stack Overflow , the largest, most trusted online community for developers to … As a Premier customer, you can choose to submit a support case by phone at any time, through Salesforce Help, or via live chat with an agent (when available). Access to speak to a Support representative is M-F from 8am – 5PM (local time). Heroku Enterprise customers have access to a range of Salesforce Success Plans that offer additional guidance and support. Does Salesforce.com have an SLA? Salesforce training and certification can help you expand your knowledge, realize your potential, and deliver an even higher return on your investment. Thanks for the ideas post as we do appreciate all feedback. 24/7 TECHNICAL SUPPORT [CDATA[ piAId = '31282'; piCId = '30786'; (function() { function async_load(){ var s = document.createElement('script'); s.type = 'text/javascript'; s.src = ('https:' == document.location.protocol ? A: No. Linda can escalate the case for more immediate attention once the Service Level Agreement (SLA) initial response time has concluded. Compare our partner support plans. The Auth0 Support Center offers ticketed support, where support specialists are available to provide assistance. Premier cases provide an increased SLA dependent on the severity as well as unlimited access to Developer Support. We guarantee a one-hour-or-less response time for Urgent matters and two-hours-or less response time for High and Normal priority matters.• 24/7 Phone Support. Unless your paying for Premier Support there isn’t any hand-holding.” Being not user-friendly and also cornered to pay for dedicated support, Salesforce has proven to give a bad impression, which has led to the reason for the failure of customers trust. This powerhouse collection of services and tools The Answers Community is a group of Salesforce users, admins, developers, etc. Enterprise Support (with or without Premier Support) Customers with an Enterprise Subscription Plan receive extended support hours for outages, quicker response times, and access to the Customer Success Team. Case response time for SLA 4 answers Complex Support SLAs - Business Hours, Holidays, Case Status pauses Response time clock 1 answers When new case has created, Initial response should be within 30 mints(SLA time) 1 answers Auto Complete Response Time Milestone 13 answers Report - Summary Formula Guidance 3 answers View More (54) Support acknowledgment, response and resolution times are awful, below industry standards and not acceptable. ARR, CSS and PMC resources will join the call bridge with the customer. To contact Support, navigate to our Nintex Customer Central portal and submit a request through the Cases menu. Support requests for DocuSign Intelligent Insights and Insight Accelerators should be submitted via email or the web. Generally speaking, Slack handles support exactly how you might think it would: the more money you pay, the higher level of support you get. Your content on Box will be accessible anytime, anywhere.• Enhanced Response Time SLA. Premier’s fast, expert, personalized experience lets customers extend their team’s capacity to reach maximum ROI on their Salesforce investment. Customer success is a top priority at Salesforce. //