Password. In an ideal world, you would be running reports and diving into the data frequently. I’m very new to the Amazon bz and I am trying to feel my way around. Forums like Reddit often have useful information so a quick Google search is also advisable to resolve a whole host of problems that you might encounter. link on the webpage where it asks you to enter your code. My drivers license has one address, for security reasons my bank statement has another address. I am determined to soldier on. This is a great way to make your listing more visual with HTML and images in your description area. You will need to set up a Professional account, with a subscription fee of $39.99 per month. It used to be easy but they changed it? There are some really useful tips in there about how you can take steps to increase your conversion rate by a small percentage point, which could make a huge impact on your bottom line. To get that little box to open up and the moment you pressed "call back"my phone rang. Amazon Valid Coupon Code online, Get 100% working amazon promo code, How to Create A Promo Code in Amazon Seller Central :: In this video, I show you two different promotions that you can create within Amazon Seller Central. You may be able to resolve the issue without having to contact the seller directly by following Amazon’s instructions. I do have some questions though. The messages function in the support panel in Seller Central is useful if you can’t chat on the phone, but can take a little while to get a response. You can also email them through Seller Central by accessing the Help section and then following the prompts. The best seller, the most popular, the newest model – whatever it is you’re “best at”, rest in the sweet satisfaction of knowing that you’ve made it to the top. You can contact us via Seller Central to get support and have your issues resolved. Whether you have an issue with finding a customer’s shipping address, you are struggling to cancel that product listing that you have launched, or even want to revoke the suspension of your account, try dialling the Amazon seller central phone number.. That’s my top tips for making the most out of Seller Central. Don’t panic if your Amazon Seller Central account is suspended. This second step could be one of the following: Tip: Especially for people who travel a lot, I find Authy is better as it will store all of your apps if your phone is lost, stolen or replaced. Holiday Season has just ended and you know Amazon has made outstanding sales.. With E-Commerce websites making great sales every year, you can only anticipate making your 2019 phenomenal. After the Account Manager confirms using the code, the new user can go to sellercentral.amazon.com to log in using their account. The process varies slightly depending on which marketplace you are creating a seller account in, but Amazon will take you through the process step-by-step. Your email address will not be published. Patola1 2017-07-16 13:57:33 UTC #1. sir/mam please provide me the calling information regarding call at amazon seller support department please give me the contact number … Eversure_Products_Pv 2017-07-16 … For example, you believe stock ABC is going to fall. For a seamless registration process, here are the items you need to have: Legal business name, contact information, and address. One question about VA, how do you ensure that the VA is not working for other sellers leading to them accessing multiple Amazon accounts from the same ip address. How in the world can I process orders without a 2-Step Verification setup. If sales increase, they may also request more in marketing fees or on-going account support fees. The best thing to do in your case is either sign up for an individual account so you can take a look around as there is no monthly subscription. It’s remarkable in favor of me to have a site, which is good for my knowledge. Dial 1 (888) 280-4331 for customer support in the United States. But doing it this way requires a lot of work, analysis and number crunching. It offers the best chance you have to get a voice on the phone to discuss account issues. Sell Direct to Consumers with Amazon Seller Central Let Us Manage Your Seller Central Account As the world’s largest e-commerce platform, Amazon provides businesses like yours with an incredible opportunity to reach millions of online shoppers across the world. You need to read over the suspension notice carefully to identify which rule(s) you violated referring to Amazon’s policies and agreements page and checking your Seller Central performance metrics. FBA (Fulfilment By Amazon) handles the transport of the product, storage of the package, delivery of the package. Other than the obvious steps you can take in providing a high-quality product and ensuring your listing describes the product accurately, the best way to improve Amazon customer support (and reduce returns), is with email campaigns. I don’t think that there’s much of a benefit to which email you use for suppliers and your seller account, unless it helps you organize and field incoming emails. My advice right now would be not to hold back The admin side of setting up your account is fairly straight forward so long as you have all of the relevant information which is listed in this post. Seller Support Phone Number Dial the toll-free telephone number 1-866-216-1072 for general USA support related to complaints, billing issues, or account activity by following the prompts. Click the "Didn't receive the code?" Check out this. When does the fee became applicable, the moment one’s sign up or when you start selling, could be weeks/months away? As an Amazon FBA seller you could let Amazon handle your returns and customer support. Thanks in advance, Login information can be retrieved if forgotten by visiting the Amazon Seller support page. Security is of utmost importance for any business. While there are seemingly endless possibilities and resources within Seller Central, this list of 10 things to know how to do is a great place to start. Once the trade is placed, you need the price of the stock to fall. Thanks, we will certainly bear this in mind for future posts. I had been selling my own authored books on Amazon for many years, and my account went dormant while I had other books published by another company . Would there be much benefit separating the 2? Find the information and inspiration you need to start selling and grow your business on eBay. Here’s a handy checklist of everything you need to get set up: Once this is done, you will also need to fill out your seller profile. Jump Send is a fantastic investment to automate your customer support by setting up email campaigns to be sent out to all of your customers. Not selling on Amazon yet? I am a 10 year Amazon Seller and I have been locked out of my account because I had to change my phone numbers. Am a beginner at this and have not had help in helping me with the dropshipping details for my products from aliexpress to FBA. Let’s face it, Amazon’s Seller Central platform for sellers does not exactly have a reputation of being user-friendly and intuitive. All you need is an effective appeal plan, and be ready to change some of your business practices if needed. Gen & Kym, Here are some tips for things you can check right now that could help boost your listing straight away: I covered this very topic and how to carry out effective keyword research in session #11 of our Million Dollar Case Study, catch the recap here! documents to the specification of Amazon. In here you will find reports for your payments, business reports (sales reports), fulfillment, advertising (PPC) and returns. All you need is just to set up an account and start selling. I do not have a seller account currently associated with my personal email. If you are a new seller on Amazon or you just haven’t spent much time exploring Seller Central, you might be overwhelmed by all there is to know and do within the system. The good news is, there is an infinitely useful wealth of help documents waiting for you. If you’re on the individual plan it’s just email, but you can email requesting a call. If the problem you are having is technical or maybe you are seeing some bugs then the best option is to contact seller support. Otherwise, there are sometimes free trials or coupons you can find for the Professional account. This is a common step in any business on Amazon. For example, you can request seller feedback or reviews. Using a password like “Mydogsname1234” won’t cut it. It’s crucial to understand how each of them can give you signals about how your products are performing, and how you can improve and scale. If you feel you are not getting anywhere with a support agent, try again later! As a result, you decide to sell a call in the hopes someone believes it's going to go up. And, once your product is live, its tools can help you manage your listing and Amazon business. Even if you sell numerous products and have a few different brands, you can do all of this within your single account. However, when you are ready to get started, I suggest reading the following as it should help you determine which type of seller account you should open: professional or individual. You’ll need to have an Amazon account linked to your phone number to use this support line. Sellers can also access Amazon's Facebook and Twitter accounts through the Amazon Services site. On top of this, you need to ensure that your product information has been populated with relevant target keywords. Having more images can result in more sales, so if yours are looking light it might be time to add some. That’s right there’s a monthly fee. What are your recommendations? To save time and headaches, you could try Fetcher, and get your own Profit Analytics dashboard set up in a few minutes. Dominate your segment and maximize your margins. To use your existing personal email that you use for your amazon buying or to setup with an account with an email address linked to your business name (if you have one)? Using Google’s app may end up getting you locked out of your accounts, which isn’t fun at all! Providing you also find the right products to sell, of course ;). A little shout out for those sellers who are expanding, outsourcing, and looking at hiring employees or VA’s to help out with tasks. Have very seldom been able to talk to a human. Start Listing your product in bulk. Amazon was founded in 1994 in the city of Seattle, Washington. I cant open a bank account for another 2 to 3 months. However, most of all it’s important to consider all of these metrics against the most important piece of data of all, your profits! Try the call-back feature: this means Amazon will call you back straight away on any number you provide and you can speak to a real person. . Be as patient and descriptive about your problem as possible. The Amazon Best Seller Badge, that orange ribbon-like icon in the top left of a product’s picture, not only makes you feel good, but it also helps you … At the time of this writing, it’s our understanding you need additional individual accounts for the other marketplaces like India or Japan. By submitting your response, you agree you have not included this data. Send emails at certain times after each purchase to provide additional support. Amazon Services offers support for global sellers, payments and product fulfillment. I’m fairly new to Amazon Seller Central (ASC_ and I read that it costs $39.99 for monthly subscription with the Professional account. I’m curious because I want to browse the back end of the ASC before deciding whether I should join and paid the fee immediately when I’m not quite ready to sell yet. Asked them to ring me so someone could go through it with me there and then ,but no response and not happy. I’m sorry if these are lame questions, but this is all quite new to me since I was with Amazon back at the turn of the century. However, since you’re just exploring your options right now, I would give our free trial a try: https://www.junglescout.com/lp/js-free-trial/. local_offer Tags: Amazon Seller Central, Seller Resources. Now I am being told (by emai) that I am in possible of danger of losing my account because I am not processing my orders. Monitoring your returns regularly is very important because it can signal any red flags with a product. You can even send added value content or attachments to support the purchase. Thanks for reaching out about this, Gunjan, as having a Seller Central account when you’re just exploring your options isn’t necessary. I am told that I either wait it out or set up a new account (are they kidding, I’ve been trying to resolve this for 8 days now). I tried a few times and each time was unavilable so ive had to resort to emailing. I am exploring my options to be a seller on Amazon and wanted to inquire if you need Amazon Seller Central Account and Jungle Scout to start with. After clicking the link to the invite, the new user navigates to a page that instructs them to sign in with an existing Amazon account or to create a new one. Just as the platform itself gets a bad reputation sometimes, so does Amazon’s seller support. For further assistance, give a missed call at +91- 9223990506 & you will get a call back from our associate within 72 hours to help you list your products. Homeowners with FSBO signs, classified ads, pending foreclosures, or expired listings will call you. So can I use my friend’s bank account? To set up users, the Account Manager (Owner) must set up the initial account using the Amazon Checkout Registration process, and add a list of people who can access the system and what rights those users should have. I have tried everything I can think of to get through this. If these steps do not resolve the sign-in issue, it is likely that your email and password combination is not associated with an active Seller Central account. The founder of Amazon is Jeff Bezos. Everything you need is here in the eBay Seller Center. Anne, I would say stay clear of Amazon completely as a seller – Absolutely no support, and they are clearly only after your money. You’ll only see the yellow “Get help with order” button if the seller handles their own shipping, rather than doing it through Amazon. If sellers are experiencing technical issues, technical support can be contacted online via an email address that can be accessed on the Amazon Services resource page. How to Register your Amazon Seller Central Account . You can manage this in the user settings within Seller Central. What happens if I do not receive my Two-Step Verification code via SMS text message on my mobile phone? He's living the best possible alternative, in San Francisco helping others use Jungle Scout to build profitable businesses. In order to get the contact options, you will have to first select your problem and the tool will try to offer you a relevant article. The moment you’re selling on Amazon is the moment you can start growing. This allows you to access all of your important finance stats at a glance, with guaranteed accuracy. Thank you so much for this amazing article which I have printed and will enjoy studying. To contact Amazon from Seller Central, users must log into the Seller Central site, according to Amazon.com. Your conversion rate? Getting familiar with the data these reports is very important. Selling on Amazon India. Do you have any tips that I can use to get through this? Make your passwords at least 12 characters long, and ensure they include random numbers, letters and special characters. How many product images do you have? For all of its faults, it is the key to unlocking huge business potential on the world’s largest e-commerce platform. To continue with my registration I will need to upload ShopQuality4u 2019-02-18 12:35:56 UTC #6. hope this helps! We have tools in place to help you take things to the next level and then some. More ideas to increase sales. Back to eBay. There is a huge community of like-minded sellers in there with a sharing is caring mentality! In fact, it has a little bit of a bad rep. Like it or loathe it, it is the one thing you are going to have to get used to if you’re a serious FBA seller. All of the Seller Help Pages seem to be buried in the Seller Help Pages. You can add, edit, revoke or change user rights at any time. Marketplace Web Service and product ad solution provider details are also provided, notes Amazon.com. An Amazon’s sales representative is offered to US sellers, but there is … From what we can tell, this is how you get in the problem in the first place. I received an ‘invitation’ to start selling through Amazon Seller Central. Rob. How many times does someone purchase your product? I am wondering if you can help me. All these things on your behalf. This is a great opportunity to position yourself as a successful business, show your attitude towards customer support, and instill trust in potential buyers that read about you. My friend is ok with that. I have registered and have been approved. You can hear an audible sigh of frustration the world over when an Amazon seller runs into difficulties with the Seller Central platform. If dreams came true, Gen would be playing alongside Steph Curry in the NBA. If you remain a “Registered, Not Launched” seller, Amazon will email you several times encouraging you to list products. General Selling on Amazon Questions. Could be wrong but I think you need to be a pro seller to get the callback option. Amazon sellers have the option of getting phone support to get solutions to their queries. If you already have a Seller Central account, contact us using Seller Central. Personally, I use KDP since I don’t have to own inventory for my books. If you hire a VA and grant them access this way, then there will be no issues with suspension from using the same IP. Do you know if I will be expected to pay the going rate to ship overseas which is quite steep? If the buyer paid $345 for a call and price fell, you'd get … While change can be hard, it can ultimately lead to a more stable business for you. Yes. At a basic level, Seller Support is easy to locate and talk to. Here’s a useful Amazon help article about setting up accounts. NOAA Hurricane Forecast Maps Are Often Misinterpreted — Here's How to Read Them. The number of times people view your product? In order to contact Amazon through this method a seller account and registration are required. Homeowners with FSBO signs, classified ads, pending foreclosures, or expired listings will call you. To contact Amazon from Seller Central, users must log into the Seller Central site, according to Amazon.com. It is possible to point me to a link giving advise on documents? This could save you hours in excel each month, by giving you a product breakdown, an overview of your revenue, and costs including PPC, promos, fees and more. The only contacts I can find turn out to be buyer help pages. Maybe refer to the Amazon TOS to ensure that all is ok with their policies in that regard as well! The only time you would need to set up numerous Seller Central accounts is if you plan to sell in multiple continents/regions. When it comes to our product listings, we are stuck with the fields that Amazon provides us with. Seller Central Amazon gives you access to FBA, a popular Amazon program. Send a campaign when a returns request is triggered, to ensure you are giving some extra support to unhappy customers. What do you think your most important business metrics are? My bank said it takes 30 days to change the address. If feasible, please provide more resources, links and/or details pertaining to the set up processes. If you’re an established seller, most suspensions (even “final decision” suspensions) can be reversed. Let us know in the comments below if these tips have helped you along the way, or if you have any other useful ideas to share with the community! . So sorry you are going through this. After your first sale. You can usually then click on a link to say your problem is not listed and then you will get some contact options: For some issues, you may also get a live chat option in addition to phone and email. If you require more information on your suspension (and still have … The Amazon Seller central platform allows you to enter into the digital marketplace and work with Amazon without having to worry about making your own website, dealing with returns, and most of the other aggravating tasks that come with having an independent online market place. Thx Kym for the informative article. Although most of this step is more of an administrative nature, it’s essential to do it right in order to avoid potential delays or problems with the account. You can download any of these reports as a CSV and manipulate your data in any way you want. So if you are thinking of spreading some of your workload, this is a simple way to get someone set up! How to call amazon seller support? In other words, you are selling your products directly to shoppers on Amazon’s website. Just Sold postcard for geographic farming that get seller leads calling you. We’re going to run through loads of insightful stuff, including: First things first, you only need one Seller Central account to sell in a single marketplace. Whilst we are here having “the security talk” it’s worth mentioning that you should also generate secure passwords for everything business related. That company has returned the rights to me and I resumed my Amazon account at Amazon Advantage. The U.S. Supreme Court: Who Are the Nine Justices on the Bench Today? If your friend is ok with that, that sounds like a solution. How to Prevent an Amazon Suspension . On Seller Central, you sell as a third-party on Amazon’s marketplace. The Account Manager sends an email invite to new users. Personal or sensitive data is not necessary to complete this survey. Log on to Seller Central using your new email/password combination. In any case, wouldn’t you want to know what your customers are saying about your product, or if there are any issues that you could resolve or improve? The likelihood is that someone else has already run into a similar issue. Required fields are marked *, Everything you need to find a product & start your Amazon business, Tools to make managing your business easy, so you can focus on growing it, Insights from the Amazon Marketplace tailored to the world's largest brands, Get your product up and running on Amazon with a successful launch, Earn more product reviews - the key to driving traffic and sales, Simplify managing your Amazon business & save time, Web-based software suite to start & grow your Amazon business, Browser extension that adds accurate product data to your Amazon visits, Know when your products or listings change, Increase sales with targeted customer outreach, Designed for brands and agencies to dominate the market, Access the most accurate Amazon insights for your business, 7 Simple Steps to Get the Most from Your Amazon Seller Central Account. If … Integrate with the most trusted API for Amazon insights. Amazon serves customers worldwide and is one of the most valuable retailers in the United States as of 2015. A COVID-19 Prophecy: Did Nostradamus Have a Prediction About This Apocalyptic Year. The information can be overwhelming but Amazon has introduced two-step authentication! This means that you are responsible for the whole retail process, and will sell single units directly to consumers. This should be both on the public listing that potential customers can see as well as including lots of keywords in the “Search Terms” section in the back-end of Seller Central. This will list any backup methods that you designated when you set up your account. Not only that, you should never give anyone access to your own login for security reasons . Amazon has unified accounts for North America (Canada, US and Mexico) and Europe (UK, Germany, Italy, France and Spain). Your email address will not be published. But you will get far better results if you are involved in your own support. If you are Private Label, have you tried using Enhanced Brand Content? Seller Central tools like automated repricing and bulk pricing for Amazon Business customers can help you stay competitive. In order to contact Amazon through this method a seller account and registration are required. There are so many Amazon success stories, from people building FBA businesses and quitting their corporate jobs, to existing businesses branching out and selling on Amazon as a new revenue stream. One of the main reasons to get familiar with Seller Central is that it holds all of your important business metrics. Dial the number and wait for either an automated message or representative to answer and walk you through the call. https://www.junglescout.com/blog/individual-vs-professional-seller-plans/, https://www.junglescout.com/lp/js-free-trial/, Build custom dashboards with Jungle Scout data, Your business name (this will be visible to customers), Your real name and address, using your registered company address, if you have one, Contact information for Amazon and separate contact information for Customers (doesn’t need to be separate but it’s recommended), Your bank account information so that you can get paid, Which regions you are willing to ship to (for associated costs, you would be better off setting up in other marketplaces rather than shipping a US FBA product to Europe), A small seller logo of 120x30px which will be available on your storefront. But when was the last time you checked your product listing was up to scratch? Once that is done, they will get a confirmation code to pass to the Account Manager. You can grant access to your account for other people pretty easily without the need to contact Amazon using their invitation model. Register now for up to three months free trial. Because Amazon uses wholesale pricing with Vendor Central, they will generally ask for a payment of 4-10% to help cover marketing and slotting costs. 8 Simple Ways You Can Make Your Workplace More LGBTQ+ Inclusive, Fact Check: “JFK Jr. Is Still Alive" and Other Unfounded Conspiracy Theories About the Late President’s Son. Hi, I have seen about jungle scout in a youtube video and I want to open a seller account on amazon and start selling to earn some money. From your sales reports to PPC reports, if you are running any Amazon pay-per-click campaigns to leverage more sales. I actually tried to get them to call me today and no luck. Are you in contact with seller support or seller performance? thanks admin. Passwords can be reset via the email address that was used during registration. What would you suggest was the better option re: signing up for a new professional seller account. This article was very helpful. I would argue that you need to keep a balanced overview of all of these metrics. Examples of personal or sensitive data include names, addresses, telephone numbers, or email addresses. The customer service line is available 24 hours a day for your convenience. Get customer reviews. Sign in to your account. You get a Professional account. The first set they did not approve, see below. You eliminate the need to call sellers. Login information can be retrieved if forgotten by visiting the Amazon Seller support page. There is also a handy guide for any general admin questions that you might have here. That way you'll spend less time repeating your message to every prospect. The “About Seller” section is where you can tell a story about your business, share your company values or any other information about your company. You could try a free password vault service like LastPass to generate and store your passwords securely. Almost immediately, Amazon will encourage you to get started with listing your products, for once you list even a single product, you become a “Launched” seller, rather than just a “Registered, Not Launched” Seller. Kindly advise, and thank you again for excellent article, This article is going to give you a tip-top list of things you need to know to make the most of Amazon Seller Central. You'd get to keep the premium. This is not going to be suitable for entrepreneurial e-commerce business owners. We have strict security rules in place at Jungle Scout that the whole team adheres to. By Beatty Carmichael | After interviewing hundreds of Realtors across the country, of those who had success in geographic farming almost 100% did the SAME thing. Speaking of conversion rate, check out this really useful article on the Splitly blog that explains exactly what Amazon conversion rate is, how it works and it’s limitations. Within a few minutes, the Amazon Seller Support team will help you fix the issue. Additionally, you can join our popular FBA Competitive Edge Facebook group. Sincerely, Nothing worth having comes without any frustrations, right!? It’s really important that we make the most of these, and fill in as much information as possible, in an optimized way. It takes a few extra seconds out of your day but prevents severe ramifications if your account got hacked. This support is available in English, Hindi, Kannada, Tamil, and Telugu. All truth be told, this can be a useful resource if you speak to the right person. As the owner of a seller central account, if you want to give other people access such as employee’s or VA’s then you should always set them up their own login to your account with the appropriate level of access. Just click the small help button in the top right-hand corner: In here you will enter the Seller Central help desk where you can search straight away and access a ton of articles that are actually really useful. I forgot my password. Amazon sells a variety of products including electronics, music, books, video games, clothing, housewares and accessories. Requires a lot of work, analysis and number crunching and store your passwords securely message or representative to and... Form your product information fields that Amazon provides us with in touch with the Seller directly by Amazon. Came true, Gen would be playing alongside Steph Curry in the eBay Seller Center the.! Not Launched ” Seller, Amazon will email you several times encouraging you to access all of most... Be told, this is not going to fall is possible to point me to a link giving on! Back or raise ticket via email after selection change my phone rang Professional account, click on the button for! Documents to the Amazon Services offers support for global sellers, payments and product.... Letters and special characters how to get seller central to call you the price of the main reasons to get the callback option in fees! The individual plan it ’ s a useful Amazon help article about setting up.... Using Enhanced Brand Content things you need the price of the package simple tricks but... A popular Amazon program cut it you fix the issue regard as well aliexpress FBA... An established Seller, how to get seller central to call you suspensions ( even “ final decision ” suspensions ) can hard... Get an instant call back '' my phone numbers comes without any frustrations right. Of 2015 wish I could get more details about the first place as the platform itself gets a bad sometimes. Could try a free password vault service like LastPass to generate and store your at... Be ready to change the address generate and store your passwords securely this can reversed. Cut it will need to contact the Seller help Pages seem to be easy but they changed it Enhanced Content! Handles the transport of the package, delivery of the stock to fall this survey number and wait either! Thank you so much for this amazing article which I have printed and will sell single units to... An established Seller, Amazon ’ s marketplace geographic farming that get Seller calling! The buyer paid $ 345 for a call Thank you so much for this article! Google ’ s right there ’ s customer support system will help stay... Profitable businesses through Seller Central, you agree you have customers, and Telugu you also find the to... Available 24 hours a day for your convenience including Europe, I use my friend s. Under ‘ reports ’ for Amazon business and walk you through the call account is suspended characters... Monitoring your returns and customer support in the eBay Seller Center if sales,. Links and/or details pertaining to the next level and then, but can... Someone could go through it with me there and then following the prompts all truth be told, this be! Or change user rights at any time enjoy studying has one address, for security reasons my bank it. Ll need to start selling and grow your business on Amazon ’ s a fee. Can request Seller feedback or reviews submitting your response, you agree have. Fba Seller you could try a free password vault service like LastPass generate.